Sales people going door-to-door selling water heaters are drawing complaints from residents in Niagara.
Niagara Regional Police say they have received several complaints about these sales people, who claim to have been contracted by Direct Energy and that notice of the visit would have appeared on the homeowner’s last invoice.
The NRP produced a statement from Direct Energey, which reads “Direct Energy does not go door-to-door in Ontario. We will not show up without first contacting the homeowner and making an appointment. If a homeowner has any questions or concerns about their water heater they should call Direct Energy at 1-800-266-3939.”
Police are reminding residents they are under no obligation to enter into any such contract on the spot. Homeowners are advised to take the time to make an informed decision and not to release any personal information or copies of utility bills unless they are certain they know how that information will be sued.
As well, police noted that under the Ontario Consumer Protection Act, people have the right to cancel a contract if they change your mind, for any reason, within 10 days after receiving a written copy of the contract or up to one year if the salesperson or business has made a false, misleading or deceptive statement.
For more information on your rights under the Ontario Consumer Protection Act, see the Ontario Ministry of Government Services website www.sse.gov.on.ca/mcs/en/pages/default.aspx
- Niagara This Week