A young lady, referred to by her boyfriend/agent/pimp as “Chocolate Boo Boo” murdered her dignity and self-respect over the course of a single evening. They were twenty-three-years-old.
Top Ten lists are very popular these days - thanks to a guy named Dave - and so we begin today with a list pulled straight from my hospitality memory ...
Not to worry, sir. I’m sure your wife won’t mind that you’ve invited her best friend to stay with you in your one bedroom suite – on your anni ...
It was quiet at the Bell Desk. The bulk of the weekend’s check-ins had been accounted for the previous night, so that left the usual suspects to be ...
1. If I ever develop difficulty urinating, the greatest source of inspiration is only a few minutes away... Trust me on this: 50 per cent of everyone reading this will have to visit the bathroom soon, guaranteed.
Here’s a good example of just why The Hook has never actively pursued a career in diplomacy. Upon entering a room to facilitate the smooth departure of a family during the Sunday morning chaos, I was greeted by a dad with an interesting s ...
Another Sunday morning battle has come and gone and the bellmen managed to emerge relatively unscathed.
A recent 20/20 report ( "True Confessions: Hotel Horrors." I love their flair for understatement) extolled the virtues of outwitting the hotel service industry by employing a series of "tips" provided by a ten-year veteran of the industry. ...
Crashed Ice was a marketing victory for Red Bull.Crashed Ice was a financial victory for the city of Niagara Falls. Crashed Ice was a victory for my place of business. Crashed Ice was not a financial win for myself or any of my colleagues.
Red Bull Crashed Ice is a testament to Man’s willingness to risk life and limb for athletic glory, bragging rights and of course, loose women who love guys who manage to speed-skate down an ice track without winding up in traction – or ...
It never ceases to amaze me how much information people will share with perfect strangers, who have blogs.
I'd like to tell you about the 18th annual installment of “Take Our Kids to Work Day,” an event my daughter has been anticipating virtually since birth.
I’m sure many of you are contemplating a number of different scenarios that could have unfolded, but I chose discretion as the better part of valor and slowly (very slowly!) stepped back out into the hallway.
I first met Jay Cochrane in 2005 and the man has earned and maintained my respect ever since. I've met thousands of people over the course of my fifteen years in the hotel biz and most of them have made their way into my writing because of ...
For me, Sunday is the day they blow the gates of Hell wide open and the infinite legions spill forth, their insatiable appetite for conflict driving them straight to my desk.
I hate to lead with bad news, but here goes: to truly enjoy a successful vacation you’re going to have to go back to school. Sort of. That’s right, folks, to truly have fun you need to do your homework.
So you've laid down the law with your family (you hope!) and the funds are available - with plenty of wiggle room for unexpected expenses - and now all you have to do is pack and the "trip of a lifetime" can begin. So let's talk about packi ...
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